Hi Stefan,

Please pass on our appreciation to all @ Wasabi Air involved with our installation. We were nothing but impressed with your service (planning / communication / installation) & will not hesitate to recommend your services whenever able. Special thanks to Adrian for his patience & understanding regarding our unique Body-Corporate & the extra hoops he had to jump through. Thanks also to the installation-team for their efficiency. (Work completed AHEAD of schedule was a new experience for us!) Please don't hesitate to contact me if I can offer you or your team any assistance or advice (anything Photo' / Video equipment-related).

Kind Regards Ken

Hi Stefan,

I'd like to give you some feedback on my recent dealings with your company. It is not often that customers write giving positive feedback, in this case I felt compelled to let you know what a fantastic team you having working with / for you. My initial contact with Julia who was more than accommodating organising a convenient time for a quote, Paul offered amazing knowledge, took his time to work through what would be best, organised an electrician when it was discovered that there was a problem with the meter board and keep in contact during the whole process, so patient and polite what a really neat guy. Ryan arrived today on time to install the units, he was awesome. I had to leave him to complete the job and upon my return noticed that his tidy up and attention to detail was immaculate. Thanks so much for making this process so easy, I am delighted with my new heat pump and will definitely be recommending your company to family and friends in the future.

Kind Regards Suzanne

Hi Adrian,

We just received our power bill for 22 July to 22-August and it prompted me to write this email - we've already seen a $125 reduction in the power bill since last month, which is fantastic - particularly considering that we've only had the heat pumps in for under half that time. I was very impressed with the service you provided. From the initial consultation and quote to the install, everything was handled very professionally, efficiently and appropriately. We are simply thrilled with the new system, and love coming home to a warm dry home that is actually costing us less than the damp, chilly home we had before. Please pass on my sincere thanks and appreciation to the rest of the team - you guys are fantastic, and I would not hesitate to recommend you to anyone looking for a great heating solution with great service.

Thanks, Chris

Hi Stefan,

I'd just like to record our satisfaction with the installation and to say how much we appreciated the professional way in which it was carried out. The installing engineers were respectful of our property and most careful to ensure we were satisfied with the work. They cleaned up well and gave us good instruction for operation of the unit. Many thanks for a job well done.


N R Jones

Hi Stefan,

We are extremely happy with the heat pumps - we were toasty this weekend for the first time in ages! We really appreciated how easy it was to deal with you, and how professional and onto it the installers were. Many thanks,

E & P

Stefan & Team,

Wasabi really brought in some real heat to our life. We've used Wasabi twice in the past two years because their service is sharp, their staff are well trained and super tidy and their products are great.

Piatek Family, Newtown

Wasabi Air Ltd,

We are very pleased with the result and thankyou for your prompt and efficient service. The installation team had a very neat and professional job, and gave the place a complete clean up afterwards, Very impressive.

Thanks & regards Ray

Dear Stefan,

I am writing to say thank you for the job you and your team did in installing my new heat pump. I like doing business with a professional organisation, and your team has not disappointed.

First, I was most pleased with the way you kept me informed as to the time frames at all stages. If you were not going to arrive exactly when scheduled, you called and confirmed well ahead of time to ensure my needs were met. This was at all points of interaction, and as a working individual it really helped me know what the state of play was.

Second, I really appreciate the sound and practical advice offered at the time of the quote. It really helped me make the decisions I needed to make.

Finally, and probably the most impressive of all was the way the work was carried out. Your staff were courteous, informative and friendly. They did everything one with high expectations would want. They were respectful of privacy, asked permission and consulted where required and left hte job site cleaner than any other service professional I have ever dealt with. It is like they were never there, yet there was a heat pump (no small job to install). No shortcuts were taken, and I was extremely pleased with the way they made efforts to make the electrical connection invisible which I had not been expecting.

In summary I found dealing with your company to be pleasant in all respects, and it is my intention to use you for future maintenance or other similar work required. I will also share my experience with any of my friends and colleagues considering installing heat pumps.

Kind regards,


Hi guys,

Just wanted to say thanks for awesome job today.I rang at 10.30 - Luke here by 11sh, job finished and heat pump working!! You cant do better than that!

Thanks Luke,


Hi Stefan,

We would like to say how wonderful our heat pump has been since your young man came and temporarily fixed it last week. We have had real heat for the first time since we've had it and will feel more comfortable when the valve has been replaced so the refrigeration gas doesn't leak.Pass on our thanks to him.

Heather and Murray.

Hi Stefan,

Just a quick email to say thanks for the heat pump. It's pretty easy to work so that's cool. It's really awesome and made a huge difference to our house and our way of living. We can see the fire being used less and less as time goes on.

Big thanks again for putting up with all my calls and for sorting it all out for us so quickly. Couldn't have come at a better time. We'll recommend you to everyone we know.



To Stefan,

Thank you for your kind and generous donation of a heat pump and installation. It makes a big difference to our Plunket rooms and keeps everyone warm!

Thanks again,

Newlands Plunket.

Hi Stefan,

Received your invoice in post this morning. The pump is performing beautifully & we are more than satisfied with it thank you. Thanks once again for the warm cozy house.



The overall level of service that Wasabi Air provided was first class. The lads were very friendly and professional and got the job done to a high standard. We also appreciated them staying late to get the job finished in one day. The weather has warmed up considerably, but we have been very impressed by the heat pumps on the few nights that we've used them. We think that they will be a great investment.



Thank you so much for the fantastic service we received from Wasabi Air. Our house is so lovely and warm since the heat pump has gone in and our friends are always commenting on how cosy our house is. We have recommended you to a number of friends and colleagues and will continue to do so.

Many thanks,


Thanks for the maintenance check - the guys did a great job!



I wanted to give feedback, the guys that came yesterday were great, they did a fabulous job and very nice hard working boys. Am very pleased, thank you very much they look great. I have a couple of people which I will send your email address to refer them to you.



Hi Stefan,

I have contacted you to pass on my thanks for the install that Jesse & Luke provided I was impressed with their professionalism and effort that they put into the job.

The heat pumps have made a significant difference to the house.

Regards, Paul.

Hi Stefan,

Thanks, the install looks perfect. Really impressed, inside and out.



Hi Stefan,

Thanks so much for putting in our heat pump, we are loving coming home to a warm house!

Thanks again,


Dear Stefan,

Just to let you know I am happy to recommend your team to anyone who is considering having a heat pump installed. Thanks to Wasabi Air, our home is now warm in the winter and cool in the summer. You and your team did a great job of working out the correct capacity unit and did a neat, tidy job of the installation.

I appreciated the way you followed up and spent time on two separate occasions demonstrating the finer points of operating the unit.



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